§5. Right of withdrawal
1. A consumer purchasing a Product from the Store has the right to withdraw from the sales contract concluded with the Seller within 14 (fourteen) days as of the date of delivery of the Product, without incurring costs other than direct costs of returning the Product. The right of withdrawal referred to in the preceding sentence may be exercised by submitting a statement in written form or by e-mail, and in order to meet the deadline indicated in the preceding sentence, it is sufficient to send the statement before the deadline to the address indicated in § 1(4) of the Terms and Conditions. The statement of withdrawal can be made using a form, which constitutes an appendix to the Terms and Conditions, and is also sent to the Consumer in the confirmation of conclusion of the sales contract or together with the Product.
2. Should the right of withdrawal be exercised, the Seller will reimburse to the Consumer all payments made, including the costs of delivery (with the exception of additional costs arising from the method of delivery chosen by the Consumer other than the least expensive method of delivery offered by the Seller) immediately, and no later than within 14 (fourteen) days as of the date of receipt by the Seller of the notice of withdrawal from the sales contract, using the same method of payment as the Consumer has used, unless the Consumer has agreed to a different method of reimbursement, which does not involve any costs to them. If the Consumer has chosen the method of payment provided for in §3(2)(1) or 2) of the Terms and Conditions, the payment will be returned to the Consumer, with the Consumer's consent and depending on their choice, to the bank account indicated by them or by postal order to the address indicated by them.
3. Third Should the Consumer exercise their right of withdrawal, they must return the Product within 14 (fourteen) days as of the date of making the statement of withdrawal from the contract of sale of the Product. Due to the nature of the Products, their return will be organized by the Seller. Given the size and weight of the Products, in case of withdrawal from the contract of sale returning the Products may involve higher than standard return costs. In order to return the Product, the Customer should contact the Seller and set a date for the collection of the returned Product. The returned Product will be collected by a carrier commissioned by the Seller. The Customer will receive a return receipt label from the Seller, which should be placed on the packaging of the returned Product.
4. The Consumer bears the direct costs of returning the Product, which may be deducted by the Seller from the amount to be reimbursed to the Consumer (referred to in the first sentence of paragraph 2 above).
5. The Consumer is liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to establish its nature, characteristics, and functioning.
6. In specific cases, the right of withdrawal referred to in paragraph 1 above may not be granted to the Consumer due to exceptions indicated in legislation on consumer rights, including in relation to contracts:
1) of sales of non-prefabricated Products manufactured according to the Consumer's specification or serving to satisfy their individual needs,
2) under which the subject matter of the performance is an item supplied in sealed packaging which cannot be returned after opening the packaging for reasons of health protection or hygiene, if the packaging has been opened after delivery,
3) under which the subject matter of the performance are items which after delivery, due to their nature, are inseparably connected with other items.
7. The right of withdrawal referred to in this Article shall apply mutatis mutandis to services provided by the Seller by electronic means.
§6. Additional legal disclaimers
1. The content and structure of the Site are protected by copyright. Copying data or information, and in particular using texts placed on the website (including the Terms and Conditions), as well as their fragments, and photos, graphics, drawings, maps, plans and films, in cases other than those expressly permitted by law or the Terms and Conditions, is prohibited without the consent of the Seller.
2. The Seller informs that photographs and visualisations of Products placed on the Site serve only for the presentation of specifically indicated models of Products and may vary depending on individual settings of the User's device.
§7. Specific provisions relating to the rendering of services by the Seller by electronic means
1. These Terms and Conditions also constitute terms and conditions for the provision of services by electronic means, subject to paragraph 15 below.
2. In order to browse the Store and interact with the IT system used by the Seller, it is necessary to have:
1) a device with Internet access, enabling browsing of websites, in particular a device operating under Windows, Linux, MacOS or Android operating system; the minimum screen resolution for responsive access to the Store's website is 1024x768,
2) an updated web browser with Java Script support in the latest stable version supplied by the manufacturer, such as: MS Edge, Google Chrome, Mozilla Firefox, Opera, Safari,
3) enabled cookies support, and appropriate browser add-ons installed to support Java, Javascript, Adobe Flash,
4) disabled software that blocks the execution of the aforementioned scripts,
5) Information provided by the Seller, including the Terms and Conditions, may be made available in *.pdf format. In order to view them, it is necessary to install software enabling such files to be opened, e.g. Adobe Acrobat Reader.
3. A contract for the provision of services by electronic means is concluded upon registration of an Account by a person using the Store or by providing an e-mail address to receive the Newsletter.
4. The contract for the provision of services by electronic means is concluded for an indefinite period of time and may be terminated under the rules set out in applicable law, as well as by sending a statement of termination of the contract for the provision of services by electronic means to the Seller's contact details as specified in § 1(4) of the Terms and Conditions.
5. When using the Store and other services provided by Seller by electronic means, the User is prohibited to provide content that is unlawful, violates personal rights or copyrights of third parties, or infringes in any way the existing social norms and customs, rules of social interaction on the Internet (netiquette). In particular, the User is prohibited to:
1) promote totalitarian systems, symbols associated with them, incite to hatred or committing a crime,
2) posting abusive content, or content containing profanities, or content commonly regarded as offensive,
3) posting and using personal data and images of other persons without proper authorisation,
4) providing malicious software,
5) posting content that promotes the use of drugs or psychoactive substances, or promotes alcohol abuse,
6) spamming or acting in a manner characteristic of an act of unfair competition or unfair market practice,
7) posting content undermining the good name or reputation of the Seller or third parties,
8) posting links to websites and files containing such content as indicated above.
6. It is prohibited to conduct in relation to the Store any penetration tests, security tests, attempts to break the protections, and hacking activities.
7. The User is liable for the content posted by them in the Store. If the User posts content in the Store that is prohibited by law or by the Terms and Conditions, the Seller is entitled to remove it, as well as to terminate the contract on the provision of services by electronic means on this basis with immediate effect.
8. The procedure for complaints concerning services provided by electronic means is as follows:
1) persons who are recipients of a service may file complaints regarding services provided by electronic means by the Seller; complaints should be submitted in writing or by e-mail to the addresses indicated in §1(4) of the Terms and Conditions,
2) the complaint must include:
a) designation of the User and the data identifying them,
b) designation of the service complained against,
c) justification pointing to the irregularity.
9. Complaints will be examined within 14 (fourteen) days of their receipt.
10. During the complaint procedure, the Seller may request additional explanations, documents, or verification of the event covered by the complaint.
11. After deciding on the complaint, the Seller will inform the complainant whether the complaint has been upheld or not (the information about the refusal to uphold the complaint will include a justification).
12. Once the complaint procedure provided for in the Terms and Conditions has been exhausted, the User who is a Consumer may use the court procedure to assert their potential claims or use the out-of-court complaint procedure provided for by the law.
13. The Seller also advices on the existence of the ODR (online dispute resolution) platform, operational since 15 February 2016, at: http://ec.europa.eu/consumers/odr and on the possibility to use the ODR platform to resolve disputes.
14. To comply with the law requirements for the provision of services by electronic means, the Seller hereby informs that:
1) using services provided by electronic means via the Internet is associated with risk. The main risk is the possibility of infection of the computer system by so-called viruses, worms, and Trojan horses. To avoid such risks, it is recommended that persons using the Store have antivirus software installed on their devices and that they keep it up to date,
2) The Seller introduces 'cookies' to the computer system used by the person visiting the Store, which are a small fragment of text sent to the browser by the Internet service and which the browser sends back on the subsequent visits to the website. 'Cookies' are mainly used to maintain a session, e.g. by generating and returning a temporary identifier after logging in. However, they can be used more extensively to store any data that can be encoded as a string of characters. This prevents the user from having to enter the same information each time they revisit the website, or move from one website to another.
15. The Seller reserves the right to draw up, for specific services provided by electronic means, terms and conditions that are separate from the present ones. Where such separate terms and conditions are in force, the provisions of paragraphs 1-14 above shall not apply to the service concerned.
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