§8. Complaints

1. The Seller undertakes, towards the Consumer, to deliver Products without defects.

2. The Seller is liable to the Buyer who is a Consumer if a Product sold has physical or legal defects. In relation to Buyers who are not Consumers, Seller's liability described in the previous sentence is excluded.

3. Complaints stemming from the rights of the Customers described in paragraph 2 above may be submitted to the Seller in writing or by e-mail to the address indicated in §1(3) of the Terms and Conditions.

4. A complaint should include at least:

1) designation of the complainant, with the necessary identifying data, including e-mail address,

2) designation of the Product subject to the complaint and a comprehensive indication of the irregularity.

5. Should the required information be missing, the Seller will call the complainant to complete it.

6. During the complaint procedure, the Seller may request additional explanations, documents, or verification of the course of event subject to the complaint.

7. Within 14 (fourteen) days of submitting a complaint containing all necessary data, the Seller will respond to it and notify the Consumer of the further procedure.

8. The Seller will do its best to process complaints without undue delay.

9. Upon exhaustion of the procedure set out in this paragraph, the User who is a Consumer has the possibility to use the court procedure to assert their potential claims or use the out-of-court complaint procedure provided for by the law.

10. The Seller also advices on the existence of the ODR (online dispute resolution) platform, operational since 15 February 2016, at: http://ec.europa.eu/consumers/odr and on the possibility to use the ODR platform to resolve disputes.

11. The Seller grants a 2-year warranty for its Products.

12. The Seller offers after-sales services.

§9. Newsletter

1. Each User may, by providing their e-mail address, accepting the provisions of the Terms and Conditions, and submitting other required statements, express consent to receive the Newsletter at the provided email address.

2. Should the User express such consent, the Seller may periodically send the Newsletter to the email address provided by the User (at times defined at the Seller's discretion).

3. The User may unsubscribe from the Newsletter by clicking on the link included in each Newsletter message, by changing the Account settings, or by sending a message with the subscription cancellation request to the email address indicated in §1(4)(3) of the Terms and Conditions.

4. The Newsletter may contain paid promotion, commercial offers, industry information and advertising.

5. The Newsletter service is free of charge.

§10. Final provisions

1. The Seller is not bound by any additional, non-mandatory codes of good practices or other such documents, which does not prejudice the fact that under generally applicable provisions of law the Seller is already obliged not to infringe the principles of fair competition and not to employ unfair market practices.

2. In the case of a User who is not a Consumer, the assessment of the rights and obligations of the parties stemming from the Terms and Conditions shall be governed by Polish law. In the case of Consumers, the applicable jurisdiction is determined in accordance with the generally applicable law, in particular the law on the protection of consumer rights.

3. Any disputes arising between the Seller and the Customer who is not a Consumer will be resolved by the court with jurisdiction over the address indicated in §1(4)(1) of the Terms and Conditions.

4. All persons using the Store may access the Terms and Conditions at any time by clicking on the link provided on the Store website, and may copy the content of the Terms and Conditions to a file or download them in .pdf format and print them.

5. The Seller informs that the Terms and Conditions may be subject to change. In such a case, the Terms and Conditions will be provided to the User by placing them in the Store and on the appropriate websites of the Seller, as well as by sending the Terms and Conditions to the email address of the Customer.

6. Detailed information on the protection of personal data can be found in the privacy policy.

7. These Terms and Conditions enter into force on 4.07.2022.